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CitiLDL
Newbie
Newbie

Joined: 14 May 2009
Location: United States
Online Status: Offline
Posts: 13

Posted: 10 Nov 2009 at 15:26 \| IP Logged

I just purchased full set version 13 of the Bisk software. I am experienceing technical problems in the FAR section advancing to the next question with the personal trainer and the study questions. I got the following error: "error in D1.xq unable to load question" and then I get booted out of the software. Techsupport told me that the only way they can fix the problem is for them to gain access to my computer remotely (which, for security reasons, I don't think is a good idea). Is anyone out there having the same experience and if so please share your comments with me. Thanks.

Romain
Regular
Regular

Joined: 24 May 2007
Location: Jamaica
Online Status: Offline
Posts: 222

Posted: 12 Nov 2009 at 07:23 \| IP Logged

Have you tried uninstalling and then reinstalling the software to see if it would correct the problem?

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I_am_CPA
Contributor

Joined: 25 Dec 2008
Location: United States
Online Status: Offline
Posts: 68

Posted: 12 Nov 2009 at 08:59 \| IP Logged

Do you by any chance have Windows 7?

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CitiLDL
Newbie
Newbie

Joined: 14 May 2009
Location: United States
Online Status: Offline
Posts: 13

Posted: 12 Nov 2009 at 09:33 \| IP Logged

Romain wrote:

Have you tried uninstalling and then reinstalling the software to see if it would correct the problem?

Yes.

CitiLDL
Newbie
Newbie

Joined: 14 May 2009
Location: United States
Online Status: Offline
Posts: 13

Posted: 12 Nov 2009 at 09:34 \| IP Logged

I_am_CPA wrote:

Do you by any chance have Windows 7?

Windows XP

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