Posted: 08 Dec 2009 at 17:57 | IP Logged
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In Nov 2009 I gave the auditing exam, I scheduled the exam
in the last week. All the three MCQ test lets worked well but for both the
simulations, calculator program stopped working, it did not initialize at all.
I worked the whole problems manually and it killed a lot of my time and I couldn't
able to complete the second simulation. I wrote communication section and
couldn't able to do anything else.
I reported this problem to Prometric and they said they will
inform Nasba. I came back home and emailed the problem to candidate care.
I waited for 5 days as directed in the voice messages of Nasba's candidate
care. I tried to fax my concern more than 6 times, to the fax number they
provide us and each and every time the message reverted back saying the machine
is busy.
I waited for hours trying to contact customer care and when I was connected to
the related person all they do is to divert us to a candidate care representative, who
never takes calls and all we can do is to keep a voice message.
Today I got worried too much and kind of frustrated, I called pro metric and
inquired about my report and today after hours of discussion they raised a
ticket. They never answered my question of what happened to my last report.
I called and emailed Nasba and after a long struggle of emails and phone calls, I
am now given an option to retest or wait for result.
The candidate care representative gives me a call to inform me, that they are giving
me an option to take a re test or wait for the score. Even before I can say
thank you or anything else she hung up. she didn't have courtesy to ask me if I
had any concerns?
I performed the MCQs well but as I said, first simulation was performed better
than the second one, which I did nothing else than communication. As we don't
know which simulation is going to be valued, I am in a dilemma whether to take
the retest or wait for the result.
If I take a risk now, I can have the chance to pass but if I failed how that
going to affect my career? Even if I opted for re-exam all I can do is to wait till January.
How and where does this failure really going to cost us?
Does this show up in our mark lists or certificates?
How this going to effect us psychologically?
Can I ask them to consider first simulation which I attempted well?
Does any body have experiences like this?
Please give me your advice and opinion...
Thank you.
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